Covered
Duplicate purchase
If you were charged more than once for the same playbook, the duplicate charge is refunded in full.
Refund policy
Clear rules, no vague promises.
Every playbook is a downloadable digital product delivered through SuperProfile. This policy states exactly which situations are refunded, and which are not.
Last updated: 19 July 2026
Covered situations
What gets fixed or refunded
Covered
Failed access or delivery
If the PDF was not delivered or the download/access link did not work, we will first fix delivery. If it cannot be fixed, it is refunded in full.
Covered
Corrupted or unreadable file
If the file you received is corrupted or unreadable, we will send a working replacement. If a working file cannot be provided, it is refunded in full.
Covered
Incorrect or double payment charge
If a payment was charged incorrectly or twice due to a checkout error, the incorrect or duplicate amount is refunded in full.
Not covered
No change-of-mind refunds after delivery
Playbooks are downloadable digital goods. Once a PDF has been successfully delivered to your email or made available for download, we do not offer refunds for change of mind, choosing the wrong playbook by preference, or deciding the content wasn't what you expected. This is standard practice for digital products, since a delivered file cannot be "returned." Please check the product description and free sample before purchasing.
Process and timelines
How to request a refund
- 1Email support@helpmeswitch.in with your order ID, a screenshot of the payment confirmation, and the email address used at checkout.
- 2Requests must be raised within 7 days of the original purchase date.
- 3We will confirm receipt of your request within 2 business days.
- 4Approved refunds are processed within 5 business days of approval, back to the original payment method via SuperProfile.
These refund conditions apply alongside, and do not override, our Terms of Service. For any other purchase issue, use the contact page.